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Email us at hello@materialkitchen.com

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Call us at 888-430-9671
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General:

What is Material?

Material is kitchenware designed for clutter-free living. Our products are skillfully designed, thoughtfully curated, and remind us that our kitchens are less about bells and whistles and more about the simple joy of cooking.

How can I contact Material?

We’d love to hear from you! Send any questions or thoughts to hello@materialkitchen.com, or tag @materialkitchen.

Where can I purchase Material products?

Material products are available exclusively on materialkitchen.com.

Orders:

When can I expect my order?

All pre-orders will ship around February 22, 2018. As our thanks to you, you'll receive a complimentary gift that will ship within two business days.

How can I track my order?

Email us at hello@materialkitchen.com and we’ll provide you with an update.

Can I purchase individual items from The Fundamentals?

The 8” Knife is available for purchase separately, but the rest of items can only be purchased as a part of The Fundamentals.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal and Apple Pay.

Shipping, returns & exchanges:

Where do you ship?

We currently ship to addresses in the continental United States. If you‘re interested in placing an order outside the U.S., email hello@materialkitchen.com. We do not currently ship to P.O. Boxes.

How much is shipping?

We offer free UPS ground shipping on all our orders of $75 or more within the continental U.S. No promotion codes to remember.

What is your return policy?

If you’re unhappy with your Material product within 60 days of receipt, email us at hello@materialkitchen.com to arrange a return or exchange. You can also read more about our return policy here.

Pre-order & gifting:

When can I pre-order Material products?

The Fundamentals and The 8” Knife are available for pre-order now, and will ship starting February 22, 2018.

What's this about a free gift?

It’s true! Place an order today and we’ll send a curated trio of spices that we hand-picked with our friends at Burlap & Barrel.

How do I give The Fundamentals as a gift?

First, that makes you a very tasteful gift-giver.
Just enter the recipient’s shipping address into the designated fields during checkout. We’ll check with the recipient closer to the ship date to confirm their shipping address.
If you need help with anything else regarding shipping, email hello@materialkitchen.com.

I want to give The Fundamentals as a gift, but I’m not sure which color to the recipient would prefer.

We’ll confirm the color choice with the recipient prior to shipping and they will have the option to select another color. Just make sure to include their email address during checkout so we can ask them before we ship.

When can I expect to receive my Material gift?

The Fundamentals will ship around February 22, 2018. You’ll receive an email confirming the shipping information and color choice prior to delivery. In the meantime, get cooking with your spices.

Products:

Are Material products dishwasher safe?

The Metal Spoon, The Only Tongs and The Slotted Spatula are totally dishwasher safe. The 8” Knife, The Almost 4” Knife and The Wood Spoon should be hand-washed.

Do Material products have a warranty?

All of our products are designed to last. If one of your items is damaged, email hello@materialkitchen.com so we can fix or replace it.

How should I care for my Material knives?

Washing: Hand-washing your knives with a non-abrasive sponge is the way to go. Steer clear of the dishwasher to prevent damage to the blade and handle. Sharpening: We recommend a yearly professional sharpening. We also recommend honing your knife after 4-5 heavy duty uses, or as soon as you find yourself struggling to cut through a tomato with ease.

How are Material knives made?

Our knives are made from three layers of Japanese stainless steel. The outer two layers are corrosion-resistant steel that make the knives easy to care for (no need to wipe down immediately), and the inner layer is a high-carbon steel that provides superior durability and strength for excellent cutting performance. Our knives have a Rockwell hardness of 59 ± 1, are ice-tempered to increase hardness, and feature a 26-degree blade to ensure optimal sharpness. Both have stain-resistant handles and a smooth, hand-finished bolster that provides a firm and comfortable grip.

Where are Material products made?

Our products are made in a region of Southern China known for its storied history in knife-making and kitchenware manufacturing. Kitchen products have been crafted in this part of the world for over 1,400 years, and the factories we chose have over a century of expertise under their belts. We work to ensure that all our manufacturers are both ethically and environmentally compliant.